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THE BOX: Services
Read all about the services of THE BOX
How do I ship goods with THE BOX?
Quite simply, you take THE BOX, put the contents to send in it (to measure the weight) close the lid (our holding mechanism takes care that everything stays safely in place), enter the recipient address in our app, buy a shipment label and send the label directly to THE BOX.
Can I buy THE BOX just for myself?
No. Everyone can use THE BOX for shipments to avoid packaging waste, get our unique services and save time. But THE BOX itself is and will always be the property of LivingPackets. Our concept is called "Packaging-as-a-Service", because we only charge for the use of THE BOX. LivingPackets remains the owner of THE BOX - it also allows us to organise updates, repairs and overhauls of our product to reduce our environmental footprint while controlling our income. Anyone can use THE BOX for shippin
How much it costs me to use THE BOX
THE BOX is packed with features, but since we can reuse it 1,000 times, we plan to significantly reduce the cost of packaging for everyone. Currently, we plan to charge 2€ per trip/use of THE BOX and its services. Our calculations already clearly show that shipping with THE BOX will have many advantages, especially for most companies who will have access to many services in the future which will be included at no additional cost.
How does my shipment come to the recipient?
With THE BOX your shipment is delivered like any normal package. Every logistics company can transport and deliver THE BOX to customers. But thanks to our intelligent package, every logistic company can provide better services e.g. like real-time monitoring and exact prediction of arrival at your doorstep. We want to "deliver" the best customer experience in shipping ever with THE BOX.
How can I get THE BOX for my online shop?
If you are a professional or have your own online shop, please contact us to establish a partnership and receive THE BOX. As a company owner, you will only pay per trip for the use of THE BOX. To talk to one of our Business Development Managers, please reach out to use via the Live Chat of our website.
What is the blockchain and why do you use one?
We have decided to use block chain technology for our shipments, as this technology enables us to process contracts (such as purchase transactions and shipping) in an absolutely forgery-proof manner. However, unlike Bitcoin, we require very few computer resources and little energy to process our shipments through our own block chain.
What must not be sent with THE BOX?
Anything that is dangerous or illegal and everything that is not allowed for international deliveries, depending on the country. THE BOX is no more and no less than a packaging like any other, but a superb packaging ;)
Must a recipient be registered with LivingPackets / have the app?
Yes, we want a recipient to download our LivingPackets app so that they are not surprised about receiving THE BOX at home and can enjoy all the unique services we offer.
Is it safe to use your app?
Yes, we constantly check whether our app is secure against attacks, we encrypt all data and make sure that we also legally comply with the high requirements of the GDPR (General Data Protection Regulation) in Europe, one of the highest data protection standards worldwide. Furthermore, our logistics block chain makes data manipulation impossible.
Are my shipments safe with THE BOX?
Absolutely. Physically THE BOX protects shipments because of its internal holding mechanism and the rigid and durable materials used. Technically, we can protect your belongings far better than traditional packaging because of the tracking and monitoring features we provide with our services. We believe sending with THE BOX is currently the safest way to send and receive parcels. THE BOX has an internal cushioning system that surrounds and secures your object at the bottom against a non-slip su
Who pays THE BOX's services?
It's the sender who pays the service fees for the use of THE BOX, but it is quite possible that a merchant will pass the fees on to his customer. For example, THE BOX usage fees do not include shipping costs, but it will be possible to pay these costs simultaneously via the THE BOX Mobile application.
What happens if THE BOX is damaged or the battery is low?
If THE BOX unit is damaged, we take it to one of our maintenance centers for repair or overhaul. We are also notified when the batteries are low and can have our partners or end customers recharge them for us [and be compensated for doing so ;)].
What are the features of THE BOX?
THE BOX is equipped with a variety of sensors and an internet connection to monitor and report all details in real time. We track weight changes, position, openings, shocks, temperature and humidity. There is even a built-in camera to check on your shipment at any time. THE BOX protects your belongings with alarms and opening detection, which means that any type of manipulation is immediately recognized, recorded and reported.
What additional services does THE BOX offer?
We are launching THE BOX's ecosystem services for consumers in the areas of packaging, monitoring/tracking, postage, insurance and payment/transactions. For businesses, we offer additional services to improve their overall logistics processes in terms of cost, time and emissions.
What happens if my item is lost?
THE BOX makes it possible to monitor the progress of a shipment in every detail. That's why we assume that fewer packages will be lost thanks to our system. But if it happens anyway, we know when and where it occurred (including damage) and who was responsible for the package at the time. This makes it easier for our users and insurance companies to compensate for the damage and identify the person responsible.
Do I need the app to be informed about the delivery of my parcel?
To benefit from all the unique services and features within the ecosystem of THE BOX, we strongly recommend you to load the LivingPackets app to be up to date on your deliveries.
What happens if my content is damaged?
Deliveries with THE BOX are covered by the insurance of the transport company just like conventional parcels. However, due to our technology we are convinced that the number of incidents will be drastically reduced. You will know when and where an incident occurred and who was responsible for your package at the time of the incident, an important security guarantee! That's why we can offer you lower prices when we offer our own insurance policies for shipments and our shipment tracking, which al