> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://outofthebox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens if my BOX is lost or damaged?

If by accident, your BOX should be lost or damaged, our Customer Experience team is at your disposal to help you. But thanks to the geolocation function, and multiple tests of robustness, our products are designed to resist the possible inconveniences of delivery.